HootSuit

HootSuit is a social media management system that is used by businesses to manage traffic to their social media accounts such as Facebook, Twitter, LinkedIn etcYou can view streams from multiple networks and post updates or reply directly. With so many networks for businesses to manage, it’s no doubt Social Media Management tools have become so popular and relied upon by many companies today.Using twitter as a customer service is a great way for a small business to provide customer service and HootSuit is the best tool to help. Mobile networks or Utility companies love Hootsuite as it allows them to send customer messages to different team members and these can be managed overall by an administrator. Another useful feature is that Hootsuite allows you to store draft messages that you can post when you receive a frequently asked question for example open hours or directions to your business.HootSuit even give their own help and training through their own website for those who need some tips on monitoring their accounts.